Posts Tagged "Operations"
Stop Holding Out for a Hero
Incident response is either an engineering discipline — measured, quantified, repeatable, owned, evaluated — or it is a craft a few heroes practice and nobody else can see. Heroes are great. You shouldn't need them, and you shouldn't bet the company on still having them.
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Incident Management
The role-based incident-response model Jesse Robbins brought from the fire service into web operations, written down from memory as I learned it. Incident Commander, Scribe, SMEs, severity, the CAN format, and the discipline that makes the framework actually work when the page goes off at 3 AM.
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